Welcome to the PGS website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Phoenix Graduate School London (PGS, PGS-London)

 Relationship with you in relation to this website. The term “Phoenix Graduate School London, (PGS-London)

” or “Phoenix Graduate School      

” or “us” or “we” refers to the company. The term “you” refers to the user or viewer of our website.

1. Acceptance

Phoenix Graduate School London provides this site (www.pgslondon.com) to you subject to the terms contained in this document (agreement). If you do not agree with any of the terms of this agreement, do not access or otherwise use this site. Your use of this site shall be deemed to be your agreement to abide by each of the terms set forth below. It is the responsibility of the customer to read such conditions before entering upon a transaction.

Phoenix Graduate School London grants you a personal, non-transferable and non-exclusive right to use its materials and software on any personal media device; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. You agree not to modify any of the material in any manner or form. You agree not to access Phoenix Graduate School London products or Services by any means other than through the interface that is provided by Phoenix Graduate School London for use in accessing the Phoenix Graduate School London Services and products.

By registering with pgslondon.com, you agree to provide true, accurate, current and complete information about yourself in all required fields of the registration form. If any of your information changes, you agree to update your registration information as soon as possible. If Phoenix Graduate School suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms of Use, your account may be subject to suspension or termination, and you may be barred from using the pgslondon.com website.

2. Privacy Policy

Your privacy is very important to us at Phoenix Graduate School London. Users should refer to our privacy policy for information about how Phoenix Graduate School London collects and uses personal information. Details of how we use information you provide is set out in our privacy policy. By agreeing and accepting this agreement you consent to Phoenix Graduate School London disclosure and use of your information as described in the privacy policy.

3. User Account, Password & Security

The creation of an account is compulsory to purchase from Phoenix Graduate School London. You will be required to create a password and user account. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities that occur under your account. You agree to (1) immediately notify Phoenix Graduate School London of any unauthorised use of your password or account or any other breach of security and (2) ensure that you log out from your account at the end of each session. Phoenix Graduate School London cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

4. Proprietary Rights (Trademarks & Copyright Notice)

You acknowledge and agree that any content, including but not limited to text, data, photos, graphics, etc. or material contained or distributed through the site, by Phoenix Graduate School London, its advertisers or third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws.

You therefore may not under any circumstances use or distribute any content received through the site without authorisation of the content owner. You agree not to publish, reproduce, copy, in whole or part, nor upload, download, post, email, sell or otherwise distribute content available through the site.

5. Rules of Conduct

The following rules of conduct apply to your use of the website and to any and all materials you post on pgslondon.com, including text, data, graphics, audio or video content, sound, chat, messages, files or any other material (collectively user submissions) whether the user submission is included in blogs, discussion groups, emails, profiles, comments, or any other portion or feature of pgslondon.com

You may not, in connection with the Website:

  • Upload, post, email or otherwise transmit any user submission that is libellous or defamatory, pornographic, sexually explicit, unlawful or plagiarized;
  • Infringes or violates any patent, copyright, trademark, trade secret or other property right;
  • Breach a duty of confidentiality by which you are bound due to a contractual or fiduciary relationship (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • Consider harassing, abusive, threatening, harmful, vulgar, profane, excessively violent, racially, ethnically or otherwise objectionable or offensive in any way;
  • Constitute a breach of any person’s privacy or publicity rights, a misrepresentation of facts, or hate speech;
  • Violate or encourage others to violate any applicable law, statute, ordinance or regulation;
  • Promote software or services that deliver unsolicited e-mail; or contain viruses, Trojan horses, worms, time bombs, cancelbots or other similar harmful programming routines

6. Internet Connection

The Phoenix Graduate School London material requires a correctly configured and functional internet data connection, both for the initial Purchase, and for use.

Data charges may be charged to you by your network provider depending on your individual tariff. You are responsible for any such costs.

We are unable to provide any warranties as to the levels of connectivity you will receive via your personal media device. This may depend upon your tariff, your network provider or your corporate policy if you have a work-issued device. We will not accept any responsibility for any connectivity issues you may experience. Please contact your network provider or visit their website if you require assistance configuring a data connection for your phone.

If, however the Phoenix Graduate School London website is down and it is believed to be our fault we agree to compensate users how we see fit, this would usually comprise of a credit note being issued for unfinished assessments. Phoenix Graduate School London will deal with claims on a case-by-case basis.

7. Content and Refunds

Once payment is received, products shall be delivered to the student’s dashboard. Cancellation of candidature, if so requested, shall be entertained only within 7 (seven) days of a student applying for a course and also on condition that no contents given by PGS London have been downloaded.

Data will only be dispatched and forwarded to the customer when payment has been made in full and cleared. Funds and in any variance of this term shall be upon such terms as Phoenix Graduate School London dictates.

Access to modules and assessments is limited to 3 (three) years, from the date of enrolment. In exceptional circumstances this may be extended.

Assessments can be re-sit as many times as required within the 3-year period as long as payments have been cleared.

Failure to keep up with your monthly payments may incur an INR 5000 admin fee and suspension of your online account.

If students fail to keep up with monthly payments, any free items received will need to be returned to Phoenix Graduate School London.

8. Cancellation Policy for courses: 

Cancellation will be accepted within 7 (Seven) days of a student applying for a course.  The student shall apply for cancellation giving reasons thereon and submit the same to PGS London within 7 days of the date of initial application, and refunds shall be given for the entire amount less Rs 10000/- which are the administrative fees. All refunds will be processed within 30 days of the refund request. No refund will be given in case PGS course content has been downloaded and when a student applies for cancellation of candidature after 7 days of application to join the course.

All Student payments need to be completed before the final awarding body certificate is provided to the student.

9. Discount Codes

Account discount codes – Discount codes may be offered to account holders from time to time; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.

All Prices and course fees are listed in Indian Rupees (INR), and therefore we are not responsible for any exchange rate changes, nor any bank charges that arise from this or any other payments made to PGS-London.

10. Links

pgslondon.com (the site), or third parties may provide links to other websites or resources. As Phoenix Graduate School London has no control on such sites and resources, you acknowledge and agree that Phoenix Graduate School London is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies or such sites and resources.

Phoenix Graduate School London is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

11. Variations/Correction of Errors and Inaccuracies

Phoenix Graduate School London uses reasonable endeavours to ensure the information on the site is accurate. However, the information and product listings on the site may contain typographical errors or inaccuracies and may not be complete or current. We make no representation or warranty that any information is accurate, complete, or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information, placed by you or anyone to whom you may communicate such information.

Phoenix Graduate School London shall have the right at any time without any liability or notice to amend, remove any content of the site including prices, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.

12. Warranty Disclaimer

You agree that your use of the website shall be at your sole risk. To the fullest extent permitted by law, pgslondon.com, and any subsidiary, parent, affiliate, officer, director, licensor, employee, supplier, distributor, reseller agent, owner, or operator of pgslondon.com, disclaim all warranties, express or implied, in connection with the website and your use thereof. pgslondon.com makes no warranties or representations about the accuracy or completeness of the websites content or the content of any sites linked to this site and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the website, (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our website by any third party, and/or (v) any omissions or errors in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website. pgslondon.com does not warrant, guarantee, endorse, or assume responsibility for any hyperlinked website or other promotion, and pgslondon.com will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. No information or advice, whether written or oral, obtained by you from pgslondon.com or through or from the service shall create any warranty not expressly stated in the terms of use. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

13. Limitation of Liability

In no event shall pgslondon.com, or any subsidiary, parent, affiliate, officer, director, licensor, employee, supplier, distributor, reseller agent, owner, or operator of, be liable to you for any indirect, direct, special, punitive, incidental, or consequential damages whatsoever resulting from any (i) mistakes, errors, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from our website, (iv) any bugs, trojan horses, viruses, or the like, which may be transmitted to or through our website by any third party, and/or (v) any omissions or errors in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, emailed, or otherwise made available via the website, whether based on warranty, tort, contract, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

You specifically acknowledge that pgslondon.com shall not be liable for user submissions or for any offensive, defamatory, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.

The Website is controlled and offered by Phoenix Graduate School London from its facilities in the United Kingdom. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

14. Plagiarism

Academic dishonesty covers any attempt by a student to gain unfair advantage (e.g., extra marks) for her/himself, or for other students, by unauthorised means. Examples of such dishonesty include collusion, deceit, plagiarism and cheating in examinations.

Collusion includes, but not limited to, the conscious collaboration, without official approval, between two or more students, in the preparation and production of work which is then submitted as individual work. In cases where one (or more) student has copied from another, all students involved may be penalised.

Deceit includes misrepresentation or non-disclosure of relevant information, including the failure to disclose any cases of work being submitted for assessment which has been or will be used for other academic purposes.

Plagiarism is the act of using other people’s words, images etc. as if they were your own. In order to make clear to readers the distinction between your words, images etc.

Cheating is defined as any attempt to gain an unfair advantage in an assessment (including examinations), or assisting another student to do so. It includes: copying from other candidates, collusion, impersonation, plagiarism, and unauthorised access to unseen examination papers.

It is in the best interests of all students for Phoenix Graduate School London to maintain the good reputation of its awards. Your co-operation is expected in actively protecting the integrity of the assessment process. It is the duty of all students to Phoenix Graduate School London to have high personal standards of academic honesty in their studies and to report any instances of malpractice of which they become aware.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by and constructed in accordance with Indian Laws, and in the event of any disputes or claims associated with the terms and conditions will be subject to the jurisdiction of the courts of India located at Kochi.

16. Cyber Security Policy (Payments)

Our Payment Service Provider is ICICI Bank. ICICI Bank provides a secure payment gateway (Level 1 PCI DSS), processing payments for Phoenix Graduate School London. It is ICICI Bank’s utmost priority to ensure that transaction data is handled in a safe and secure way.

ICICI Bank uses a range of secure methods such as fraud screening, I.P. address blocking and 3D secure. Once on the ICICI Bank systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

ICICI Bank is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

ICICI Bank is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So, when buying through our site, you can be sure that you are completely protected.

Terms & Conditions of using recurring payments (WorldPay):

If you would like to cancel your reoccurring payments, you will need to email admin@pgslondon.com and let us know you wish to cancel your future payments. Payments are usually taken every month, unless agreed otherwise. Payment durations will vary depending on the course you are enrolled on, e.g., if you are enrolled onto a level 7 course (INR 250000) and your monthly payments are INR 62500, you will be charged INR 62500 for 4 months.

17. Data Protection

Phoenix Graduate School London uses personal data of the customer for appropriate purposes and according to statutory regulations. The personal data given (i.e., name, email address, delivery address, bank details) for ordering products is used by Phoenix Graduate School London for fulfilment and handling of the contract only. This data is treated confidentially by Phoenix Graduate School London and is not given to any third parties who are not part of the ordering, delivery and payment procedures. The customer shall be entitled to access information on their personal data which Phoenix Graduate School London has saved about them, free of charge. They are also entitled to the correction of incorrect data, and the deletion of their personal data if they choose, so long as there is no legal obligation to retain such data.

18. Violations of These Terms of Use

If you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bring court proceedings against you.

19. Data Protection

PGS London will handle personal information in accordance with the terms of its privacy policy. PGS privacy statement can be viewed at privacy policy 

20. Course Accreditation

Courses are accredited by a governing body chosen by Phoenix Graduate School London, who assess and reviews all of our content. If there is a change in validating partnership, Phoenix Graduate School London will always aim to make sure the new governing body is of the same or higher Standard. No refunds will therefore be issued to students in this Scenario.

All students will be registered with the relevant awarding organisation prior to submission of assignments. (Student fees is also required to be fulfilled if paying in instalments)

21. Equality & Diversity

Phoenix Graduate School London are committed to ensuring the establishment of a culture and environment in which learners, staff and visitors understand and embrace the principles and practices of equality and diversity.

The college seek to ensure that all individuals are able to maximise their potential and do not face any unfair barriers and as such, the college will not tolerate any discriminatory behaviour with respect to any of the following protected characteristics of Equity Law.

  • Age
  • Race
  • Gender reassignment
  • Religion or belief
  • Marital status
  • Sex
  • Sexual orientation
  • Disability
  • Pregnancy and Maternity

22. General Data Protection Regulation (GDPR)

Phoenix Graduate School London is committed to upholding the privacy of its learners and employees and conforming towards the General Data Protection Regulation (GDPR) (overseas colleges should enter an equivalent Act or regulation specific to their region if available).  To achieve this commitment, information about our learners, employees and other clients, contacts and other stakeholders must be collected and used fairly, stored safely and not unlawfully disclosed to any other person or third party.  It should be clear why the data has been collected and how it will be used.

23. Health and Safety

Shows the commitment of Phoenix Graduate School London and employees to health and safety aims to remove or reduce the risks to the health, safety and welfare of all workers, contractors and visitors, and anyone else who may be affected by our business operations and aims to ensure all work activities are done safely.

24. University admission

Phoenix Graduate School London no way guarantees students direct progression onto a University Degree or Master’s program; this will solely depend upon the student’s circumstances, experience and application to the respective university.

25. General

The place of fulfilment for all services in relation to www.pgslondon.com is the place of PGUS Pvt Ltd / Trading as Phoenix Graduate School London,

Corporate Office Address:
Phoenix Graduate School London
1st Floor, Manath Tower
Opp. Kalamassery Police Station,
Changampuzha Nagar P.O, Ernakulam District, Kochi, Kerala – 682033, India